We collect specific data from you directly, like the information you enter yourself, data about your consumption of content, and data from third-party platforms you connect with ScholarNest. We also collect some data automatically, like information about your device and what parts of our Services you interact with or spend time using.
We may collect different data from or about you depending on how you use the Services. Below are some examples to help you better understand the data we collect. When you create an account and use the Services, including through a third-party platform, we collect any data you provide directly, including:
To use certain features (like accessing content), you need to create a user account. When you create or update your account, we collect and store the data you provide, such as your email address, password, phone number, gender, date of birth, and account settings (“Account Data“).
You can also choose to provide profile information like a photo, headline, biography, language, website link, social media profiles, country, or other data. Your Profile Data will be publicly viewable by others.
Parts of the Services let you interact with other users or share content publicly, including posting reviews about content, asking or answering questions, sending messages to students or instructors, or posting photos or other work you upload. Such shared content may be publicly viewable by others depending on where it is posted.
We collect specific data when you access content, including which courses, assignments, and quizzes you’ve started and completed. We collect your content purchases, subscriptions, completion certificates, exchanges with instructors, teaching assistants, and other students, answers to questions, and other items submitted to satisfy course and related content requirements. If you are an instructor, we store your educational content, which may contain data about you.
If you make purchases, we collect specific data about your purchase (such as your name and ZIP code) as necessary to process your order. You must provide payment and billing data directly to our payment service providers, including your name, credit card information, billing address, and ZIP code. We may also receive limited information from payment service providers to facilitate payments, like the fact that you have a new card and the last four digits of that card. ScholarNest does not collect or store sensitive cardholder data for security, such as full credit card numbers or card authentication data.
We may obtain certain information through your social media or other online accounts if connected to your ScholarNest account. If you log in to ScholarNest via Facebook or another third-party platform or service, we ask your permission to access certain information about that other account. For example, depending on the platform or service, we may collect your name, profile picture, account ID number, login email address, location, the physical location of your access devices, gender, birthday, and list of friends or contacts.
Those platforms and services make information available to us through their APIs. The information we receive depends on what information you (via your privacy settings) or the platform or service decide to give us.
If you access or use our Services through a third-party platform or service or click on any third-party links, the collection, use, and sharing of your data will also be subject to that third party’s privacy policies and other agreements.
The data listed above is stored by us and associated with your account.
When you access the Services (including browsing content), we collect certain data by automated means, including:
System Data is the technical data about your computer or device, like your IP address, device type, operating system type, and version, unique device identifiers, browser, browser language, domain, and other systems data, and platform types (“System Data”).
Usage statistics about your interactions with the Services, including content accessed, time spent on pages or the Service, pages visited, features used, your search queries, click data, date and time, referrer, and other data regarding your use of the Services (“Usage Data”).
An approximate geographic location, including information like country, city, and geographic coordinates, is calculated based on your IP address.
If you are a ScholarNest through enterprise or corporate accounts, we may collect certain business contact information from third-party commercial sources.
We use tools like cookies, web beacons, and similar tracking technologies to gather the data listed above. Some of these tools offer you the ability to opt-out of data collection.
ScholarNest uses the following types of Data Collection Tools for the purposes described:
These Data Collection Tools enable you to access the site, provide basic functionality (like logging in or accessing content), secure the site, protect against fraudulent logins, and detect and prevent abuse or unauthorized use of your account. These are required for the Services to work properly, so if you disable them, parts of the site will break or be unavailable.
These Data Collection Tools remember data about your browser and your preferences, provide additional site functionality, customize content to be more relevant to you, and remember settings affecting the appearance and behavior of the Services (like your preferred language or volume level for video playback).
These Data Collection Tools help measure and improve the Services by providing usage and performance data, visit counts, traffic sources, or where an application was downloaded from. These tools can help us test different versions of ScholarNest to see which features or content users prefer and determine which email messages are opened.
These Data Collection Tools are used to deliver relevant ads (on the site and/or other sites) based on things we know about you, like your Usage and System Data, and things that the ad service providers know about you based on their tracking data. The ads can be based on your recent activity or activity over time and across other sites and services. To help deliver tailored advertising, we may provide these service providers with a hashed, anonymized version of your email address (in a non-human-readable form) and content that you share publicly on the Services.
These Data Collection Tools enable social media functionality, like sharing content with friends and networks. These cookies may track a user or device across other sites and build a profile of user interests for targeted advertising purposes.
We use your data to do things like provide our Services, communicate with you, troubleshoot issues, secure against fraud and abuse, improve and update our Services, analyze how people use our Services, serve personalized advertising, and as required by law or necessary for safety and integrity.
We use the data we collect through your use of the Services to:
We share certain data about you with instructors, other students, companies performing services for us, ScholarNest affiliates, our business partners, analytics and data enrichment providers, your social media providers, companies helping us run promotions and surveys, and advertising companies who help us promote our Services. We may also share your data as needed for security, legal compliance, or as part of a corporate restructuring. Lastly, we can share data in other ways if it is aggregated or de-identified or if we get your consent.
We share data that we have about you (except your email address and phone numbers) with instructors or teaching assistants for educational content you access or request information about, so they can improve their content for you and other students. This data may include things like your city, country, browser language, operating system, device settings, the site that brought you to ScholarNest, and your activities on ScholarNest. If we collect additional data about you (like age or gender), we may share that too. We will not share your email address with instructors or teaching assistants.
Depending on your settings, your shared content, and profile data may be publicly viewable, including to other students and instructors. If you ask a question to an instructor or teaching assistant, your information (including your name) may also be publicly viewable.
We share your data with third-party companies who perform services on our behalf, like payment processing, fraud, and abuse prevention, data analysis, marketing, and advertising services (including retargeted advertising), email and hosting services, and customer services, and support. These service providers may access your personal data and are required to use it solely as we direct to provide our requested service.
We may share your data within our corporate family of companies that are related by common ownership or control to enable or support us in providing the Services. With Business Partners: We have agreements with other websites and platforms to distribute our Services and drive traffic to ScholarNest. Depending on your location, we may share your data with these partners.
As part of our use of third-party analytics tools like Google Analytics and data enrichment services like ZoomInfo, we share certain contact information, Account Data, System Data, Usage Data (as detailed in Section 1), or de-identified data as needed. De-identified data means data where we’ve removed things like your name and email address and replaced it with a token ID. This allows these providers to provide analytics services or match your data with publicly available database information (including contact and social information from other sources). We do this to communicate with you in a more effective and customized manner.
We may share your data as necessary to administer, market, or sponsor promotions and surveys you choose to participate in, as required by applicable law (like to provide a winners list or make required filings), or in accordance with the rules of the promotion or survey.
If we decide to use an advertising-supported revenue model in the future, we may use and share certain System Data and Usage Data with third-party advertisers and networks to show general demographic and preference information among our users. We may also allow advertisers to collect System Data through Data Collection Tools to use this data to offer you targeted ad delivery to personalize your user experience (through behavioral advertising) and to undertake web analytics. Advertisers may also share with us the data they collect about you. To learn more or opt-out from participating ad networks’ behavioral advertising, see Section (Your Choices About the Use of Your Data) below. Note that if you are opt-out, you’ll continue to be served generic ads.
We may disclose your data to third parties if we (in our sole discretion) have a good faith belief that the disclosure is:
If ScholarNest undergoes a business transaction like a merger, acquisition, corporate divestiture, or dissolution (including bankruptcy), or a sale of all or some of its assets, we may share, disclose, or transfer all of your data to the successor organization during such transition or in contemplation of a transition (including during due diligence).
We may disclose or use aggregated or de-identified data for any purpose.
We use appropriate security based on the type and sensitivity of data being stored. As with any internet-enabled system, there is always a risk of unauthorized access, so it’s important to protect your password and to contact us if you suspect any unauthorized access to your account.
ScholarNest takes appropriate security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal data that we collect and store. These measures vary based on the type and sensitivity of the data. Unfortunately, however, no system can be 100% secured, so we cannot guarantee that communications between you and ScholarNest, the Services, or any information provided to us in connection with the data we collect through the Services will be free from unauthorized access by third parties. Your password is an important part of our security system, and it is your responsibility to protect it. You should not share your password with any third party, and if you believe your password or account has been compromised, you should change it immediately and contact our Support Team with any concerns.
You have certain rights around the use of your data, including the ability to opt-out of promotional emails, cookies, and collection of your data by certain third parties. You can update or terminate your account from within our Services and can also contact us for individual rights requests about your personal data. Parents who believe we’ve unintentionally collected personal data about their underage child should contact us for help deleting that information.
You can choose not to provide certain data to us, but you may not be able to use certain features of the Services.
If you have any questions about your data, our use of it, or your rights, contact us at [email protected].
You can access and update your personal data that ScholarNest collects and maintains as follows:
We recognize the privacy interests of children and encourage parents and guardians to take an active role in their children’s online activities and interests. Individuals younger than the required age for consent to use online services may not use the Services. If we learn that we’ve collected personal data from a child under those ages, we will take reasonable steps to delete it.
Parents who believe that ScholarNest may have collected personal data from a child under those ages can submit a request that it be removed to [email protected].
You may have certain legal rights in your personal information. If you reside in the European Economic Area, these rights are governed by the European Union’s General Data Protection Regulation (“GDPR”); if you are a resident of California, these rights are governed by the California Consumer Privacy Act (“CCPA”); if you reside or are located in a different jurisdiction, these rights may be governed by the applicable data protection laws of your jurisdiction. We are committed to complying with these data and privacy laws.
Users who are California residents have certain rights under the California Consumer Privacy Act strong(“CCPA”). If you are an eligible California user, included in these rights are:
To exercise any of these rights under CCPA, please email [email protected] CCPA allows you to designate an authorized agent to make these requests on your behalf. For your protection, we may require that the request be sent through the email address associated with your account, and we may need to verify you and/or your agent’s identity before fulfilling your request.
Additionally, for more information about the personal information we collect and how we collect it, please see the sections above entitled “What Data We Get” and “How We Get Data About You.”
To learn about the business and commercial purposes for which your personal information is collected and the categories of service providers who have access to your personal information, please see the sections above entitled “What We Use Your Data For” and “Who We Share Your Data With.”
As a California resident, you also have the right to request certain details about what personal information we share with third parties for those third parties’ direct marketing purposes. To submit your request, send an email to [email protected] with the phrase “California Shine the Light” and include your mailing address, state of residence, and email address.
Since there is no widely accepted standard for the browser-initiated Do Not Track signal, we do not currently recognize or respond to Do Not Track signals.
In order to provide the Services to you, we must transfer your data to Singapore and India and process it there. By visiting or using our Services, you consent to the storage of your data on servers located in Singapore and India. If you are using the Services from outside these countries, you consent to the transfer, storage, and processing of your data in and to Singapore, India, and/or other countries. Specifically, personal data collected in the United Kingdom (“U.K.”), Switzerland, the European Economic Area (“EEA”), and the United States is transferred and stored outside those areas. Additionally, if you are located in the U.S., EEA, U.K., or Switzerland, you also have the right to lodge a complaint with your supervisory data authority.
Personal data is also processed outside of the U.S., U.K., Switzerland, and the EEA by ScholarNest, or our service providers, including to process transactions, facilitate payments, and provide support services. We use Standard Contractual Clauses adopted by the European Commission to facilitate transfers of personal data from the EEA to third countries and have entered into data processing agreements with our service providers to restrict and regulate their processing of your data. By submitting your data or using our Services, you consent to this transfer, storage, and processing by ScholarNest and its processors.
When we make a material change to this policy, we’ll notify users via email, in-product notice, or another mechanism required by law. Changes become effective the day they’re posted. Please contact us via email or postal mail with any questions, concerns, or disputes.